Stayoo – Privacy Policy

Effective Date: August 6, 2025
Last Updated: August 6, 2025

At Stayoo.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our direct booking website and services.

By using our website, you agree to the practices outlined below.

1. Information We Collect

• Personal Information: Name, email address, phone number, and payment details when you make a booking.
• Booking Information: Dates of stay, property booked, number of guests.
• Technical Information: IP address, browser type, operating system, device type, and usage patterns via cookies or similar technologies.
• Communication Data: Emails or messages you send to us, including inquiries or feedback.

2. How We Use Your Information

• Process bookings and payments
• Send booking confirmations and important updates
• Provide customer service and respond to your inquiries
• Improve our website functionality and user experience
• Send promotional emails (only with your consent)

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers such as:

• Payment processors (e.g., Stripe)
• Property management software and hosting platforms
• Customer service tools (e.g., email systems)

These providers are only given access to the information necessary to perform their functions and are required to keep it confidential.

4. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of the personal data we hold about you
• Request correction or deletion of inaccurate or outdated data
• Object to or restrict certain processing activities
• Withdraw consent at any time for marketing communications

To exercise any of these rights, contact us at team@snowballrentals.com.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Understand how users interact with our site
• Improve overall website performance

You can manage or disable cookies via your browser settings.

6. Data Retention

We retain personal data for as long as necessary to:

• Complete your booking and provide services
• Comply with legal, accounting, or reporting obligations

When no longer needed, your information is securely deleted or anonymized.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

8. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Last Updated” date. Your continued use of the site indicates your acceptance of the updated terms.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact: team@snowballrentals.com